Job overview

CUSTOMER RELATIONSHIP MANAGER - Barchester Healthcare - Burwood Grange Care Home, Seven Hills Road, Walton-on-Thames, KT12 4DD

CUSTOMER RELATIONSHIP MANAGER with Barchester Healthcare in Burwood Grange Care Home, Seven Hills Road, Walton-on-Thames, KT12 4DD is a people-focused role involving work to join prestigious care home team.

Responsibilities: The advert points to increase occupancy, work alongside an exceptional management team to ensure the success of a first-class care home, drive sales including handling enquiries, developing the digital profile of the home and networking with the local community, and a range of retail and leisure discounts • Access to a range of wellbeing support and Best Doctors Service • Opportunity to develop within a hugely supportive team RESPONSIBILITIES: • Managing enquiries to improve the conversion rates and achieve occupancy targets • Excellent communication skills, with emphasis on safe, respectful support.

Requirements: Suitable applicants may bring • Networking within the local community to raise the profile of the home and generate enquiries • Supporting local and wider marketing activities togenerate enquiries,drive conversion rates and increase occupancy • Identifying opportunities to improve sales and marketing performance NEED TO HAVE: • Have proven sales and marketing experience preferably in healthcare but not essential • Have the ability to analyse data on Salesforce or similar CRM application • Be self-motivated and target driven • Have interpersonal and professional qualities • Confident user of Microsoft Office (Excel/Powerpoint) • Full UK driving licence and • Engage with residents and relatives to understand their experience and requirements.

Employment details: employment type: Permanent and Competitive salary plus Barchester are recruiting a Customer Relationship Manager to join prestigious care home team and REWARDS PACKAGE: • Attritive salary, alongside a competitive commission structure • Access to a range of retail and leisure discounts • Access to a range of wellbeing support and Best Doctors Service • Opportunity to develop within a hugely supportive team RESPONSIBILITIES: • Managing enquiries to improve the conversion rates and achieve occupancy targets • Excellent communication skills.

Application:

Skills or experience needed

Customer Relationship Manager

Salary and benefits

Competitive salary, plus commission

Location details

Burwood Grange Care Home, Seven Hills Road, Walton-on-Thames, KT12 4DD, Walton-on-Thames

Application instructions

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