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Reception Team Lead - Spire Healthcare - SOUTHAMPTON, HAMPSHIRE, United Kingdom Reception Team Lead with Spire Healthcare in SOUTHAMPTON, HAMPSHIRE, United Kingdom is a people-focused role involving work to recruit for an Reception Team Lead to join the team on a Part time permanent basis. Responsibilities: The advert points to recruit for an Reception Team Lead to join the team on a Part time permanent basis, Duties & Responsibilities (not limited to): Working varied reception shifts in a hands- on capacity, supporting and overseeing the team Promotion of Spire’s Purpose, vision, mission, values and behaviours Managing time cards, sickness, annual leave, and other absence whilst ensuring optimum cover at all times, carry out departmental audits and ensure compliance, including DSE, Health and safety and staff mandatory training, and maintain confidentiality of all information in line with GDPR regulations with regard to patients, consultants and staff To ensure the reception environment projects a professional, smart image at all times including staff adherence to hospital uniform policy To try to resolve any patient complaints relating to the reception service in the first instance or to escalate via the appropriate channel, with emphasis on safe, respectful support. Requirements: Suitable applicants may bring to undertake Datix incident investigations To represent the department at various meetings, including Patient Experience, driving improvements and implementing change Actively participating in the promotion of good communication and liaison with other hospital departments and Educated to Higher Education level Excellent numeracy, literacy and IT Skills Minimum 2 years leadership experience in a highly customer service focussed role Proven people management experience within a medium sized team Excellent organisation and communication skills Outstanding customer care skills with the ability to handle difficult situations Emotional resilience, able to hold difficult conversations The ability to manage change Someone who can drive customer service Happy to work shifts on a rota basis Benefits offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to: 35 days annual leave inclusive of bank holidays Employer and employee contributory pension with flexible retirement options 'Spire for ' reward platform - discount and cashback for over 1000 retailers Private medical insurance Subsidised Meals Life assurance Free DBS Free Car park off-site for staff Values are extremely proud of heritage.
Skills or experience needed
Reception Team Lead
Salary and benefits
As per Experience
Location details
, supporting and overseeing the team
Application instructions
Use the Apply button on this Stafty job page to continue to the employer application website.
Salary
As per Experience
Number of openings
1
Required skills
- Reception Team Lead
Job Reference: SPIREHEA-20260709-8856E8A4
Job Closing date: 14 August 2026
Source:Spire Healthcare