Job overview

Administration Assistant

£13.47 per hour plus company benefits

Full Time – 42 hours per week

A Top 20 Care Home Group 2026!

Awarded One Of The ‘UK’s Best Companies To Work For’

Emerson Grange is an 85-bedroom care home that provides the most luxurious surroundings and the very best in care and support.

We are looking for a full-time Administration Assistant/Receptionist to be the first point of contact at the home.

This role requires someone who has a range of skills with good IT experience and attention to detail. You will be part of a team and work to a rota and will require flexibility on working days. Your shifts will be between the hours of 8am – 8pm working the following patterns,

Rota: Week 1

Mon 8am-8pm, Tue 8am-8pm, Sat 8am-8pm, Sun 8am-8pm

Rota: Week 2

Wed 8am-8pm, Thu 8am-8pm, Fri 8am-8pm

In addition to reception duties you will provide additional administration support to the Home Administrator – predominantly HR related administration duties, although you will also need to have a good knowledge of financial aspects of the role, therefore being able to assist in the Administrator’s absence.

Our team member benefits include: *Paid Breaks *Uniforms *Staff Meals *Nest Pension *Employee Assistance Programme *Care Workers Charity *‘Spice of Life’ – Discount Retail Scheme *Cycle Scheme *Eye Care *Refer a Friend Scheme *Reward Vouchers *Quarterly & Annual Company Recognition Awards

Main Responsibilities:

• Welcome and greet visitors to the home in a professional and courteous way, ensuring the visitors book and the person’s identity is checked as far as reasonably practical

• Answer the telephone and respond to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly

• In addition to reception duties provide additional administration support to the homes Administrator on a daily basis predominantly HR related administration duties

• Assist with recruitment tasks, sifting CVs, chasing references and verifying ID documents

• Organise internal meetings and ensure that any requirements have actioned

• Coordinate the staff meal process as applicable to the individual home

• Respond to any emergency situations as requested by the home

• Maintain the general tidiness of the reception area, liaising with the housekeeping team to ensure standards are maintained.

Person Specification:

Excellent customer service skills

IT literacy – competent with the use of systems

Previous telephone experience

Professional telephone manner

Knowledge of general administration

Good communication skills

Neat and well presented

Excellent written and verbal English

Skills or experience needed

ADMINISTRATION ASSISTANT

Salary and benefits

£13.47 per hour

Location details

Swanley, UK, UK

Application instructions

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