Job overview

Bank Call Handler

Parade Enterprise Centre, Blacon

£13.76 per hour

Hours as and when required

Empower others to thrive

We’re proud to be recognised as the 2025 Housing with Care Employer of the Year – and we’re excited to welcome a new Bank Call Handler to our vibrant call centre team at Parade Enterprise Centre, Blacon.

You’ll be part of a compassionate, community-focused team supporting people remotely, that puts people first – every single day. #BeYourBest is more than a hashtag – it’s our commitment to helping our people grow, thrive, and feel valued. We’ll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.

As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.

Your role

Handle calls promptly and professionally, offering reassurance and support

Respond to emergency calls calmly and with care

Keep accurate records and organised systems

Help maintain high service standards

Your skills

Experience in a customer service or contact centre environment

Ability to stay calm and focused under pressure

Strong administration skills, including managing customer queries and complaints

Confident communicator with people at all levels

Your rewards

You deserve more than the basics. We’ve created a package to help you thrive:

A variety of online discounts and rewards from major retailers

Health and well-being plans

A wide range of learning and development opportunities

Some rewards are subject to a qualifying period or other criteria – visit our website for more information.

Ready to #BeYourBest? Apply today and start an inspiring career with Sanctuary Supported Living. Curious about what it’s like to work with us? Discover our values, culture, and real stories from our teams at www.sanctuary-supported-living.co.uk/jobs or follow us on socials.

Before you apply

We can only accept applications from individuals with the right to work in the UK.

All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch.

Internal candidates should apply via their internal careers account.

We may close this advert early, so please apply as soon as possible.

Job ref: 224371

Inclusion is one of our core values. We’re committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.

We work closely with the Home Office in order to prevent illegal working.

A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

Skills or experience needed

Bank Call Handler

Salary and benefits

for.

Location details

Blacon

Application instructions

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