Job overview

Bank Concierge

Rose House, 63 Blakelock Gardens, Hartlepool, TS25 5QW

£12.39 per hour

Hours as and when required

Sanctuary Supported Living is committed to safeguarding and promoting the welfare of everyone that we support and care for and we expect all employees and volunteers to share this commitment. Therefore, all appointments are made subject to satisfactory Disclosure and Barring Service, qualification and pre-employment checks.

We’re a national organisation, but we’re not-for-profit and we think locally by putting our customers at the heart of what we do. We’re committed to being our best and helping customers to be their best, as we support them on their pathways for independence.

No matter your job – delivering support directly or working in our offices to support our frontline teams – your work makes a difference every day.

And working with us isn’t just another job. It’s rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people’s lives. Plus, we’ll support you in reaching your aspirations and career goals, through comprehensive training and benefits.

The role of Concierge will include:

Being a first point of call to receive and direct all customer queries

Developing good relationships with customers, helping them develop life skills

Handling occasional emergency/challenging situations

Going above and beyond to ensure an excellent service is provided to our customers

Occasionally organising and running social activities

Some health and safety responsibilities e.g. fire safety checks

Ensuring the security of the service is maintained

Writing and updating customer notes

Skills and experiences:

Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse

Previous experience working under challenging circumstances

Good communication skills

Ability to use IT systems confidently

Are you ready to be your best?

Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:

A variety of online discounts and rewards from major retailers

Health and well-being plans

A wide range of learning and development opportunities

Your Mind and Body

Occupational sick pay after 12 month’s service (for those on contracted hours only and subject to qualifying period)

Confidential 24/7 employee advice service (Includes medical and legal advice)

Wellbeing resources through our employee platforms including Aviva Digicare

A greener commute with our Cycle to Work scheme

Your Financial Wellbeing

Financial wellbeing support including access to affordable loans via salary finance and free mortgage advice

Exclusive discounts through our e-hub platform

Securing your future with our contributory pension plan

Life assurance

Parental leave schemes (Adoption, Maternity, Paternity and Shared)

Your Job

25 days annual leave (rising to a maximum of 30 days) plus bank holidays

Growth and development with us through comprehensive training and internal career opportunities

Ability to be part of our inclusive staff networks like the Parent Network and Disability Network

Loyalty recognition scheme for 12 month’s service onwards

Please note: If you have lived or worked overseas, you may be required to provide an overseas police check. Any costs incurred for this will be reimbursed once employment has commenced.

Important: As part of your application, you must upload a cover letter alongside your CV. Your cover letter should:

Explain your reasons for wanting to work with young people.

Outline why you are keen to work in this specific role.

Applications without a cover letter may not be considered.

If you are applying internally, don't forget to use your internal careers account to submit your application.

We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.

We work closely with the Home Office in order to prevent illegal working.

An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

Skills or experience needed

Bank Concierge

Salary and benefits

after 12 month’s service (for those on contracted hours only and subject to qualifying period)

Location details

Hartlepool

Application instructions

Use the Apply button on this Stafty job page to continue to the employer application website.