Job overview

Customer Service Assistant, Strathbrock Partnership Centre, 504.50 - WEL10355 - West Lothian Council - our Libraries, Community Centres and Partnership Centres including

Customer Service Assistant, Strathbrock Partnership Centre, 504.50 - WEL10355 with West Lothian Council in our Libraries, Community Centres and Partnership Centres including is a people-focused role involving work to advert 25.2 hours per week, 52.14 weeks per year, Fixed Term until 31 October 2026 Previous Applicants need not apply.

Responsibilities: The advert points to blue Badges, concessionary travel applications, issue and receive council forms/paperwork) Carrying out a wide range of tasks within our libraries including processing book stock, shelving books, creating displays, supporting reading initiatives, clerical work Issuing cash vouchers via our CRM system to customers entitled to a monetary pay out Providing basic IT support to customers Reception duties Helping to arrange and supporting the delivery of customer events (e.g, prioritise tasks and forward plan, develop your skills and knowledge to ensure our service evolves to meet the needs of our customers and partners, and West Lothian Council policies and procedures, with emphasis on safe, respectful support.

Requirements: Suitable applicants may bring bookbug, author visits) Room booking enquiries/applications and organising basic room set ups Using a variety of IT systems and devices require someone with excellent communication and listening skills, who is friendly, diligent and solutions focussed, work with minimum supervision so should be self-motivated and reliable and have the ability to prioritise tasks and forward plan, and have a willingness to develop your skills and knowledge to ensure service evolves to meet the needs of customers and partners.

Employment details: Blue Badges, concessionary travel applications, issue and receive council forms/paperwork) Carrying out a wide range of tasks within libraries including processing book stock, shelving books, creating displays, supporting reading initiatives, clerical work Issuing cash vouchers via CRM system to customers entitled to a monetary pay out Providing basic IT support to customers Reception duties Helping to arrange and supporting the delivery of customer events (e.g.

Application:

Skills or experience needed

Customer Service Assistant Strathbrock Partnership Centre 504 50 WEL10355

Salary and benefits

£26,785 - £27,235 per year

Location details

Community Centres and Partnership Centres including

Application instructions

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