Job overview

Customer Service Officer, Almondbank Centre, 505.72 - WEL10497 - West Lothian Council

Customer Service Officer, Almondbank Centre, 505.72 - WEL10497 with West Lothian Council is a people-focused role involving work to work from other buildings within the neighbourhood or wider West Lothian.

Responsibilities: The advert points to customers Reception duties Make referrals on behalf of customers to other services and organisations Manage room booking enquiries/applications and ensure spaces are ready for occupation – this may include carrying out room set ups Using a variety of IT systems and devices Answering questions and providing advice and information on a range of customer enquiries Handling calls/voicemails to the Customer Information Service Appointment Line We require someone with excellent communication and listening skills, who is friendly, diligent, pays attention to detail and is solutions focussed, prioritise tasks and forward plan, take a lead role in organising and prioritising the day to day work within the area you are working in, and develop your skills and knowledge to ensure our service evolves to meet the needs of our customers and partners, with emphasis on safe, respectful support.

Requirements: Suitable applicants may bring plan, promote and host reading initiatives and customer events (eg Bookbug, author visits) Build and maintain links and relationships with community groups, schools and organisations Provide basic IT support to customers Reception duties Make referrals on behalf of customers to other services and organisations Manage room booking enquiries/applications and ensure spaces are ready for occupation – this may include carrying out room set ups Using a variety of IT systems and devices Answering questions and providing advice and information on a range of customer enquiries Handling calls/voicemails to the Customer Information Service Appointment Line require someone with excellent communication and listening skills, who is friendly, diligent, pays attention to detail and is solutions focussed, work with minimum supervision so should be self-motivated and reliable and have the ability to prioritise tasks and forward plan, and have a willingness to develop your skills and knowledge to ensure service evolves to meet the needs of customers and partners.

Application:

Skills or experience needed

Customer Service Officer Almondbank Centre 505 72 WEL10497

Salary and benefits

£28,455 - £30,595 per year

Location details

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Application instructions

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