Job overview

Customer Services Advisor - Nuffield Health - Bristol – Avon

Customer Services Advisor with Nuffield Health in Bristol – Avon is a people-focused role involving work to 37.5 hours per week Working hours are typically between 08:00 – 17:00 (Monday – Friday) £25,038.00 per annum This is a key front-line role supporting both the patient experience and the growth of private healthcare services.

Responsibilities: The advert points to learn quickly A proactive, flexible team player committed to delivering high-quality service and supporting business growth, with emphasis on safe, respectful support.

Requirements: Suitable applicants may bring 37.5 hours per week Working hours are typically between 08:00 – 17:00 (Monday – Friday) £25,038.00 per annum This is a key front-line role supporting both the patient experience and the growth of private healthcare services and Salesforce) to track, follow up and convert opportunities into confirmed bookings Book, amend and optimise appointments, supporting effective clinic utilisation and minimising unused capacity Support referral and admission processes, working closely with consultants and medical secretaries to ensure efficient patient pathways Build and maintain strong relationships with internal and external stakeholders, including supporting growth in GP and consultant referrals Contribute to KPI tracking, sales performance, and local marketing initiatives to drive service growth Flex across wider administrative teams as required to support demand and maintain service continuity What ’re looking for: A confident, engaging communicator with a strong customer and results-focused approach Proven ability to convert enquiries into bookings and proactively follow up opportunities Strong organisational, administrative and IT skills with excellent attention to detail Ability to manage multiple priorities in a fast-paced environment Experience in a customer-facing or target-driven role (healthcare experience desirable) Educated to GCSE level in English and Maths (or equivalent); NVQ Level 2 in Business & Administration desirable Experience using CRM systems, or willingness to learn quickly A proactive, flexible team player committed to delivering high-quality service and supporting business growth.

Employment details: employment type: Full time – Permanent role.

Application:

Skills or experience needed

Customer Services Advisor

Salary and benefits

£25,038.00 per annum

Location details

Bristol Hospital

Application instructions

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