Job overview

Director of Leasehold Services

Location: National / Home-based (with travel)

Salary: circa £100,000 + car allowance

Lead the transformation of one of the UK’s largest leasehold portfolios.

Anchor is creating a brand-new leadership role to redefine how leasehold services are delivered across the organisation. If you are an experienced leasehold leader with the credibility to drive change at scale, this is a rare opportunity to shape a national function, rebuild trust with residents, and set a new standard for leasehold services in the sector.

The opportunity

This is not a “business as usual” role.

Following a previous move to integrate leasehold and rented services, we’ve recognised the need to reintroduce specialist expertise, improve service delivery and rebuild leaseholder confidence.

As Director of Leasehold Services, you will lead a full transformation of our leasehold offer, creating a modern, transparent and high-performing operating model that works for both residents and the organisation.

You will take responsibility for a c.13,000-home portfolio, one of the largest leasehold portfolios in the UK, giving you genuine scale, influence and visibility.

What you’ll do

You’ll act as the single point of accountability for leasehold services, bringing together teams across housing, finance, legal and asset management.

Your focus will be to:

Design and implement a new leasehold operating model, moving from fragmented delivery to a clear, consistent service

Build and lead a specialist Leasehold Services function with strong technical capability

Rebuild trust with leaseholders, improving communication, engagement and transparency

Deliver meaningful improvements in service quality, complaints performance and resident satisfaction

Work with asset, finance and legal teams to ensure clear, credible information on charges, investment and responsibilities

Lead delivery of our Home Ownership Strategy and wider transformation programme

This is a role where success depends on both strategic leadership and your ability to influence across a complex organisation.

What success looks like

In your first 12–18 months, you will:

Establish credibility with leaseholders and key internal stakeholders

Deliver early, visible improvements on the issues that matter most to residents

Put in place a clear, scalable operating model for leasehold delivery

Build a high-performing specialist team

Create a long-term vision for a sustainable, transparent and trusted leasehold service

About you

We’re looking for a credible, experienced leader who brings both deep leasehold expertise and a track record of delivering change.

You’ll have:

A demonstrable track record of leading leasehold or homeownership services at scale

Experience of driving service transformation in a complex, multi-disciplinary environment

Understanding of leasehold complexity, including service charges, major works and legal frameworks

Ability to improve customer confidence and satisfaction, particularly in challenging environments

Stakeholder leadership skills, with the ability to influence senior colleagues and engage residents effectively

A collaborative, resilient leadership style with the energy and drive to lead change

Experience in older persons housing is desirable, but not essential.

Why join Anchor?

Shape a new function at Director level with real autonomy

Lead one of the largest and most complex leasehold portfolios in the sector

Deliver change that will have a direct, lasting impact on residents’ lives

Be part of an organisation with a clear social purpose and national reach

Location

Home-based, national role

Regular travel required, including to sites, schemes and our London and Bradford offices.

Ready to make an impact?

This is a unique opportunity to reset leasehold services at scale. If you’re motivated by complex challenges, meaningful impact, and the chance to leave a lasting legacy, we’d love to hear from you.

Anchor – a great place to work

Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

Our values

Every one of us can make a difference to our residents and play a part in shaping homes and services around their needs.

Our Anchor values of being Accountable, Respectful, Courageous and Honest apply to us all, whether you manage colleagues as part of your role or not.

Displaying our values can influence those around us to do the same. We can all be leaders at Anchor and should all be driven by the same customer ethos. Our Anchor Leadership Framework helps align these values with the skills and behaviours we demonstrate.

A rewarding environment

From health and happiness to finance and your career, we’ll give you all the support you need.

Health & happiness

Gym, fitness and wellbeing discounts

Mental health support

Flexible working options

Access to online GP appointments

Finance

Pension plan – contribute between 4% and 8% and we’ll match it or better

Quick and easy pension transfer service

Savings and financial advice, loans, free life assurance

Discounts on shopping, holidays, phones, technology and more

Free Blue Light Card

Career

Ongoing personal and professional development programme

Leadership Pathways online learning resources

Career progression and promotion opportunities

To see our full range of benefits, check out our dedicated being well website Please follow the link or copy and paste https://anchorbeingwell.co.uk/ into your browser

Celebrating diversity, celebrating you

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.

Skills or experience needed

Director of Leasehold Services

Salary and benefits

£100,000

Location details

Remote + National

Application instructions

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