Job overview

Engagement and Retention Delivery Lead - Specsavers - St. Andrew’s, Guernsey

Engagement and Retention Delivery Lead with Specsavers in St. Andrew’s, Guernsey focuses on work to join Specsavers as an Engagement and Retention Delivery Lead and play a key role in shaping how connect with customers across every stage of their journey.

Responsibilities: The work appears to include tasks such as join Specsavers as an Engagement and Retention Delivery Lead and play a key role in shaping how we connect with customers across every stage of their journey, Sitting within our CRM team, you’ll help deliver engaging, seamless experiences across digital and omnichannel touchpoints, supporting a strategy focused on strengthening loyalty, improving retention and driving meaningful customer relationships, Working closely with a wide network of stakeholders across marketing, data, technology and creative teams, you’ll manage dependencies, highlight risks early on and support confident decision making, and keep priorities clear, outcome focused and aligned with wider business goals, with attention to quality and reliable delivery.

Requirements: Suitable applicants may bring your ability to create clarity in ambiguity and keep teams aligned will be essential, Working closely with a wide network of stakeholders across marketing, data, technology and creative teams, ’ll manage dependencies, highlight risks early on and support confident decision making, ’re looking for someone with strong programme and project delivery experience in complex, multi-stakeholder environments, who is confident influencing at a senior level, and thrives on bringing organisation and clarity to fast moving teams, and ’ll be highly organised, pragmatic and outcome focused, with experience in CRM, marketing, digital or transformation environments, adding real value.

Employment details: employment type: Fixed Term Contract.

Application:

Skills or experience needed

Engagement and Retention Delivery Lead

Salary and benefits

£67,000

Location details

Guernsey

Application instructions

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