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Financial Support Officer - EAL12828 - East Lothian Council - delivering vital financial assistance services Financial Support Officer - EAL12828 with East Lothian Council in delivering vital financial assistance services is a people-focused role involving work to vacancy Information The salary advertised is full time (35 hours per week). Responsibilities: The advert points to join our Financial Support Team, The post holder will play a key role in delivering vital financial assistance services, helping residents access benefits and support while ensuring compliance with legislation and Council policies, customer enquiries across multiple communication channels, including complex or challenging situations Identify and report wellbeing concerns, including safeguarding and financial abuse Maintain accurate records, perform system checks, and support reporting and service improvement Manage overpayments and recovery Work collaboratively with colleagues and partners to deliver high-quality, customer-focused services the post holder will have: Education to Higher level / NC / SVQ2 (or equivalent experience) Experience in an office or customer service environment, including dealing with challenging situations Strong communication, organisational, and IT skills The ability to work accurately, manage workloads, and meet deadlines A commitment to confidentiality, teamwork, and continuous improvement Additional Information Occasional travel and home visits are required Why Join Us?, and an efficient and effective financial support service, promotes accountability and transparency, ensuring best value and quality of service delivery, and upholds the council's commitment to providing the correct benefits to the correct people at the correct time while adhering to established policies and standards, with emphasis on safe, respectful support. Requirements: Suitable applicants may bring key Responsibilities Process claims for Council Tax Reduction and Housing Benefit Assess and make decisions on Scottish Welfare Fund applications (Crisis & Community Care Grants) Provide advice and respond to customer enquiries across multiple communication channels, including complex or challenging situations Identify and report wellbeing concerns, including safeguarding and financial abuse Maintain accurate records, perform system checks, and support reporting and service improvement Manage overpayments and recovery Work collaboratively with colleagues and partners to deliver high-quality, customer-focused services will have: Education to Higher level / NC / SVQ2 (or equivalent.
Skills or experience needed
Financial Support Officer EAL12828
Salary and benefits
£30,476 - £32,556 per year
Location details
delivering vital financial assistance services
Application instructions
Use the Apply button on this Stafty job page to continue to the employer application website.
Salary
£30,476 - £32,556 per year
Number of openings
1
Required skills
- Financial Support Officer EAL12828
Job Reference: MYJOBSCO-20260710-55DABDD7
Job Closing date: 10 August 2026
Source:East Lothian Council