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Job Description - Spire Healthcare Job Description with Spire Healthcare is a people-focused role involving work to spire Healthcare are recruiting for a full time Outpatients Team Lead based in their Patient Support Centre in Seaham. Responsibilities: The advert points to spire Healthcare are recruiting for a full time Outpatients Team Lead based in their Patient Support Centre in Seaham, be the team leader within a team of multi-skilled administrators who can adapt to the demands of the business and to drive operational performance To adhere to HR policies and procedures within the Outpatient Appointments, including managing sickness, annual leave and underperformance management Ensure all administrators within the team have monthly 1-2-1’s and feedback sessions and EE’s set Ensure all calls are answered in a timely manner in line with operational KPI, delivering high standards of customer service at all times, the team Plan the workforce in line with activity and to ensure the timely management of all administrative tasks associated with bookings, pre-op assessment and admissions To work through and process KPI’s weekly and get to the root of any process issues that will then improve the scores To ensure all necessary spreadsheets, systems and processes are updated throughout the working day and to provide the Outpatients Manager, Director of Shared Services, SMT and HoDs with any data as required Attend and contribute to regular departmental meetings and keep up to date on all hospital/support centre matters relating to patient administration, and deputise for Outpatients in their absence Who we're looking for: Support other staff in the performance of the duties and establish good working relationships with colleagues and other Spire Healthcare staff Promoting effective lines of communication throughout the working environment Continuously improving both oneself and the team to deliver on the key tasks and objectives identified in Enabling Excellence reviews Attend training events and meetings in order to acquire the knowledge and skill that have been identified as making the post holder particularly successful Perform all duties in accordance of hospital policies Attend all mandatory training sessions and any other training and development courses as required The successful applicant will: Have the ability to motivate, empower, and coach team members, providing constructive feedback Be efficient with effective problem solving skills Demonstrate understanding and/or experience of a previous leadership role, with emphasis on safe, respectful.
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- Job Description
Job Reference: SPIREHEA-20261007-AF937167
Job Closing date: 11 November 2026
Source:Spire Healthcare