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Job overview
Patient Experience Lead - Quality and Governance Specialist - Spire Healthcare - WORCESTER, WORCESTERSHIRE, United Kingdom Patient Experience Lead - Quality and Governance Specialist with Spire Healthcare in WORCESTER, WORCESTERSHIRE, United Kingdom is a people-focused role involving work to lead and drive improvements to the patient experience. Responsibilities: The advert points to lead and drive improvements to the patient experience, deliver tailored, personalised care and are proud of the positive patient feedback we consistently receive, lead and drive improvements to the patient experience utilising all information available within Spire, and Monitor any changes made and ensure initiatives are trialled, reviewed and embedded, with emphasis on safe, respectful support. Requirements: Suitable applicants may bring patient Experience Lead | Spire South Bank Hospital | Private Hospital | Worcester | 22.5 hours per week | Part Time | Permanent | Excellent Benefits Spire South Bank Hospital have an exciting opportunity for a Patient Experience Lead to lead and drive improvements to the patient experience, Duties and responsibilities: To lead and drive improvements to the patient experience utilising all information available within Spire, must demonstrate excellent communication and interpersonal skills with ability to influence change, and responsible for ensuring that there is a focus on the delivery of person centre approach to the resolution of complaints, concerns and enquiries from patients and carers, promoting patient involvement and using all patient and carer/ family feedback to improve practice, processes and experience. Employment details: Experience of dealing with patients and other stakeholders Excellent communication and interpersonal skills with the confidence and ability to build relationships with diverse audiences Able to work to tight timescales Confidence to make decisions in an appropriate manner when direction is not available Self-starter with experience of dealing with patients and other stakeholders Demonstrable experience in healthcare Knowledge of healthcare processes Keen interest in Hospital development and service improvement Ability to build relationships with Stakeholders Ability to manage conflict and negotiate outcomes IT literate and a competent user of MS Office suite Benefits: offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to: 35 days annual leave inclusive of bank holidays Employer and employee contributory pension with flexible retirement options.
Skills or experience needed
Patient Experience Lead Quality and Governance Specialist
Salary and benefits
£50 per month
Location details
WORCESTER
Application instructions
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Salary
£50 per month
Number of openings
1
Required skills
- Patient Experience Lead Quality and Governance Specialist
Job Reference: SPIREHEA-20260709-E9E27BFE
Job Closing date: 14 August 2026
Source:Spire Healthcare