Job overview

Quality and Governance Specialist - Patient Experience - Spire Healthcare - United Kingdom and 1 more

Quality and Governance Specialist - Patient Experience with Spire Healthcare in United Kingdom and 1 more is a people-focused role involving work to lead and drive improvements to the patient experience.

Responsibilities: The advert points to lead and drive improvements to the patient experience, lead and drive improvements to the patient experience utilising all information available within Spire, Monitor any changes made and ensure initiatives are trialled, reviewed and embedded, and interrogate data and turn into meaningful actions to deliver positive change, with emphasis on safe, respectful support.

Requirements: Suitable applicants may bring spire Methley Park Hospital have an exciting opportunity for a Patient Experience Lead to lead and drive improvements to the patient experience, Duties and responsibilities: To lead and drive improvements to the patient experience utilising all information available within Spire, must demonstrate excellent communication and interpersonal skills with ability to influence change, and responsible for ensuring that there is a focus on the delivery of person centre approach to the resolution of complaints, concerns and enquiries from patients and carers, promoting patient involvement and using all patient and carer/ family feedback to improve practice, processes and experience.

Employment details: Experience of dealing with patients and other stakeholders Excellent communication and interpersonal skills with the confidence and ability to build relationships with diverse audiences Able to work to tight timescales Confidence to make decisions in an appropriate manner when direction is not available Self-starter with experience of dealing with patients and other stakeholders Demonstrable experience in healthcare Knowledge of healthcare processes Keen interest in Hospital development and service improvement Ability to build relationships with Stakeholders Ability to manage conflict and negotiate outcomes IT literate and a competent user of MS Office suite Benefits: offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to: 35 days annual leave inclusive of bank holidays Employer and employee contributory pension with flexible retirement options.

Application:

Skills or experience needed

Quality and Governance Specialist Patient Experience

Salary and benefits

£50 per month

Location details

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